Green Mobiles - Customer Terms, FAQs, privacy policy, support centre
Below you will find a series of links to various areas of our customer support centre. This includes links to GreenMobiles policy documents, frequently asked questions and contact information. It is sort of a treasure trove of fine print, legal and regulatory and support information.
Please choose the appropriate link below to be transported to your choice:
- Contact us
- Number transfer
- Frequently Asked Questions
- Privacy policy
- Direct debit service agreement
- Fair use policy
- Check online bill
Customer Terms and Agreement Forms
Standard Form of Agreement (Customer Terms)
Frequently Asked Questions:
Recently, GreenMobiles undertook a review of its standard form of agreement (SFOA), which sets out the terms and conditions under which we supply telecommunications to you, our customer.
Why did we do this?
On 1 July 2010, new laws were introduced which prohibited the use of “unfair contract terms” in standard form contracts. We reviewed and revised our existing SFOA to create a new standard contract (our Customer Terms) which:
* is more user friendly; simple and easier to understand
* clearly defines the rights of TCP Customers and other customers
* applies to all of our customers
For more information about unfair contract terms, please visit http://www.accc.gov.au or your state based consumer protection agency.
What are the changes?
The new SFOA has been completely rewritten with the key points more clearly defined and easier to understand.
As the whole, it is not materially different from the old version. Importantly, there have been no changes to your trading terms, service pricing, termination/suspension procedures, liabilities and your customer rights.
There have been some changes to our standard fees and charges. The new charges have been summarised below:
| Late payment fee: | $11.00 |
| Payment by Visa / Mastercard: | 1.375% |
| Payment by Amex /Diners card: | 4.125% |
| Paper billing: | $2.20 |
| Bill reprints: | $5.50 |
| Change of ownership by Company: | $45.00 |
| Reconnection fee after suspension: | $30.00 |
| Direct Debit Dishonour fee: | $11.00 |
| Cheque dishonour fee: | $27.50 |
All fees are stated inclusive of GST.
How does that impact me and my services?
There is no detrimental impact to you or the way your services are provided and billed. If however you feel that there has been a detrimental impact to you, please contact us to resolve.
Further information
If you have any questions or concerns, please contact our customer service team who will be happy to assist you.
Please click on any of the links below to download the GreenMobiles Standard Form of Agreement in both summary and full versions as well as a Schedule of Current Fees and Charges.
(Please note that you will need Adobe Acrobat Reader to view this document. In the unlikely event that this is not already installed on your computer, you can download it here.)
- View Full Standard Form of Agreement - Current
- View Summary Standard Form of Agreement - Current
- View Summary Standard Form of Agreement - Superceded
- View Schedule of Fees and Charges
If there is something that you need to know but are unable to find, feel free to drop us a line and one of our customer support staff will be only too happy to respond.
If you would prefer to instant message us, during business hours we can be contacted via twitter:
